Privacy Policy

Alright, so what do we actually do with all this info? Here's the breakdown:

• Process Your Bookings: Obviously we need your details to actually reserve your room and charge your card. Can't have a stay without that.
• Personalize Your Experience: If you mentioned you love medieval banquets, we might send you info about upcoming events at our Medieval Banquet Hall.
• Communicate With You: Booking confirmations, pre-arrival info, post-stay surveys. Sometimes we'll send newsletters if you've opted in - but you can bail on those anytime.
• Improve Our Services: We analyze patterns to figure out what's working and what's not. Like if nobody's booking the Enchanted Spa on Tuesdays, maybe we need better Tuesday deals.
• Handle Customer Support: When you reach out with questions or issues, we'll use your info to sort things out quickly.
• Legal Compliance: Sometimes we're legally required to keep records for tax purposes or other regulations. It's boring but necessary.
• Security & Fraud Prevention: Monitoring for suspicious activity to protect both you and us from fraudsters.

We're not selling your data to third parties or using it for anything shady. That's just not our style - we're running a boutique hotel, not a data mining operation.

We don't just hand out your information like candy at Halloween. But there are a few situations where we might share it:

• Service Providers: Companies that help us run things - like payment processors, email services, booking platforms. They only get what they need and they're contractually obligated to protect your data.
• Business Partners: If you book a guided heritage tour or spa treatment with one of our local partners, we'll share relevant details so they can provide the service.
• Legal Requirements: If we're legally required to hand over information (court orders, government requests, etc.), we'll comply. But we'll always notify you unless we're legally prohibited from doing so.
• Business Transfers: If Eldrathen Verse Hotel gets acquired or merges with another company, your info would transfer with the business. We'd let you know if this happens.
• With Your Consent: Sometimes we might ask if we can share your info for specific purposes - but only if you're cool with it.

We vet all our partners carefully and make sure they're following proper data protection practices. Your privacy matters to them too.

Not the edible kind, unfortunately. Here's the deal with digital cookies:

Our website uses cookies and similar tech to make things work better. These are small files stored on your device that help us remember your preferences and understand how people use our site.

Most browsers let you control cookies through settings. You can block them entirely, but fair warning - some parts of the site might not work properly if you do. We also use analytics tools like Google Analytics to understand traffic patterns. It's all anonymized data though.

You've got rights when it comes to your personal data. Here's what you can do:

• Access Your Data: You can ask us what information we have about you. We'll provide a copy within a reasonable timeframe.
• Correct Inaccuracies: If something's wrong in our records, let us know and we'll fix it.
• Delete Your Info: Want us to erase your data? You can request that, though we might need to keep some stuff for legal reasons (like tax records).
• Opt-Out of Marketing: Don't wanna get our newsletters? Hit that unsubscribe button or contact us directly. No hard feelings.
• Data Portability: You can ask for your data in a format that's easy to transfer to another service.
• Object to Processing: In some cases, you can object to how we're using your information.
• Withdraw Consent: If we're processing your data based on consent, you can change your mind anytime.

To exercise any of these rights, just shoot us an email at reservations@eldrathenverse.info or give us a call at (604) 555-8792. We'll get back to you within 30 days.

If you're not happy with how we've handled your data, you've also got the right to file a complaint with the Office of the Privacy Commissioner of Canada.

We take security seriously - probably more seriously than we take our medieval costume accuracy, and that's saying something.

Here's how we protect your information:

• Encryption: All sensitive data (especially payment info) is encrypted both when it's moving around and when it's stored.
• Secure Servers: Our systems are hosted on secure servers with firewalls, intrusion detection, and regular security audits.
• Access Controls: Only authorized staff can access guest data, and only when they need it to do their jobs.
• Regular Updates: We keep our software and security protocols up-to-date to protect against new threats.
• Staff Training: Everyone on our team is trained on data protection and privacy best practices.
• PCI Compliance: For payment processing, we follow Payment Card Industry Data Security Standards.

That said, no system is 100% bulletproof. We do everything we can to protect your data, but if there's ever a breach, we'll notify you and the relevant authorities as required by law. Transparency's important to us.

While we love hosting families and kids often enjoy our fantasy-themed experiences, our website and booking services aren't designed for children under 13 to use independently.

We don't knowingly collect personal information from kids under 13 without parental consent. If you're a parent and you think your child has provided us with personal info without your permission, please contact us and we'll delete it right away.

For guests under 18, we require a parent or guardian to handle the booking and provide consent for any data collection related to their stay.

Privacy laws and our business practices evolve over time, so we might need to update this policy occasionally. When we do, we'll update the "Last Updated" date at the top of this page.

For minor changes (like fixing typos or clarifying existing practices), we'll just post the updated version here. For major changes that significantly affect how we handle your data, we'll notify you directly via email or a prominent notice on our website.

We recommend checking back here every once in a while, especially if it's been a few months since your last visit. You can also sign up for our newsletter to stay in the loop about important updates.